Lighthouse Mediation is registered with the Information Commissioners Office (ICO) and is committed to ensuring that your privacy is protected, in compliance with the General Data Protection Regulation

What I collect
Contact information including email address and phone numbers
Information relevant to our discussions

What information I hold
The information that you have given me

How information is collected
Information is collected via a preliminary information form, from our discussions and from any financial information you provide me with

Why information is collected
Individual details are held for record keeping and accounting and to assist with the mediation process. All details may be held for 7 years following cessation of services due to compliance with insurance regulation

How information is used
Information is used solely by Lighthouse Mediation to ensure proper delivery of services. Information provided is confidential and will not be shared without prior consent. To ensure quality the Legal Aid agency has a statutory right to inspect files they fund.

Information held by the mediator will be shared with the FMSB in the event that a formal complaint is made to the FMSB, to which that information pertains